Complaints Procedure

Utility Savings Corporation (USC) Ltd Complaints Procedure
We make every effort to ensure our customers receive the highest level of service. In the event of something not being to your satisfaction, we want to know, so that we can try and put them right as soon as possible, for example by apologising, arranging a credit from your energy supplier, making a goodwill gesture or a compensation payment

How to get in touch with us
1. Should you have a complaint please contact our Customer Satisfaction Team on 01553 668800 or E-mail: complaints@usc.uk.com
You may also send your complaint in writing to us at:
Utility Savings Corporation (USC) Ltd, USC Suite , Riverside Business Centre, Crossbank Road, King’s Lynn, Norfolk PE30 2HD.
2. Once you’ve made contact with our Customer Satisfaction Team, we will investigate your complaint and endeavor to resolve the problem as quickly as possible. If we cannot, we will write explaining the next steps and timetable and keep you informed of developments.

Taking Your Complaint Further
3.If a complaint is not resolved to your satisfaction, you can take it further within our company, by escalating it to the Managing Director.
4.If USC cannot resolve the problem to your satisfaction, within 8 weeks (or you have received a ‘Deadlock’ letter from USC), you can pursue your complaint further through the Energy Ombudsman Service, a free, independent, impartial dispute resolution scheme, that helps customers, energy brokers and energy supply providers resolve disputes that cannot be settled between the parties themselves. Any decision by the Ombudsman is binding upon both USC and the Energy Suppliers.

Further information can be found at: https://ombudsman-services.org
Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF
Phone: 0330 440 1624
Email: enquiry@ombudsman-services.org